In this section, you will learn about Medicare Advantage (MA) appeals, or appeals beneficiaries make to their Medicare Advantage Plan if the plan is denying a health care service or item that they would like to receive or have already received. You will learn about standard appeals for both pre-service and post-service denials. We will also review standard and expedited appeals and their applicable timelines.

After taking this section, you will be able to:

• Identify when a beneficiary may start a Medicare Advantage appeal
• Explain the difference between Medicare Advantage standard and expedited appeals
• Navigate expedited appeals for ending hospital care and ending non-hospital care
• Understand the steps in the different Medicare Advantage appeal processes

• Interactive activities and knowledge quizzes
• Review tests at the end of every section – 80% or higher mark to pass the section and download a certificate of completion
• Educational content vetted by a team of national experts at Medicare Rights Center
• Closed captioning
• An array of printable supplementary tools and fliers